We know you’re likely to have questions about your stay or any future bookings that you’re considering. While the situation is changing all the time, here are our recommendations based on what we currently know.

Can I still go on my holiday?

The wellbeing of our guests is the most important thing to us. We’re operating within the current government guidelines which is to practise social distancing, cutting your contact with others and avoid travel if it’s “non-essential”. You’ll need to decide what this means for you. To eliminate contact with others we are now offering self check-in for all our accommodation.

What is self check-in?

Self check-in means that you won’t have to have any physical contact with anyone while you are at Brownscombe. We have prepared an “at a glance guide” for your accommodation (as well as the detailed guide) and we will speak to you on the phone to answer queries or from a 2 meter distance at reception.

What about meeting other guests or using group areas?

We have taken the hard decision to cancel events that bring people together (including Farmer’s rounds and Pizza nights) although the animals will still be there for the children to see. We are providing hand sanitiser for the Games Room to use before and after playing there and recommend hand washing before and after using the outside rope swings but you may choose not to let your children play there and we may be forced to shut them, depending on advice received. We are so lucky to be close to Dartmoor and hundreds of beaches where you can escape from the crowds.

Can I cancel my holiday or change the date of my trip?

Our first priority is to the March / April bookings, as their holiday is imminent. We are relaxing our terms so that if you don’t want to go right now we recommend that you change the date of your booking. To do this please email kate@brownscombe.co.uk with your preferred dates (available on our website) and we will contact you as soon as possible; we are happy to re-book for you anytime up to the end of April 2021. There will be no administration fee for changing but the cost of your stay may change depending on the time of year.

Should I buy travel insurance?

It’s always a good idea to have comprehensive travel insurance. We recommend you take out a policy which covers you in the event of cancellation and has good medical coverage. Your coverage in the event of coronavirus-related problems will depend on your insurer. Please contact them if you have questions.

What is the latest government advice on self containment? 

It is important that all guests follow the latest NHS advice on self containment. If you have any symptoms it is recommended that you and your household self isolate for 14 days.

What happens if I am in an at risk group?

The wellbeing of our guests is our priority. It is important that people follow government advice based on their own individual circumstances and in the first instance we recommend contacting your holiday insurer.  If you don’t want to, or are not able, to travel right now we recommend that you change the date of your booking. To do this please get in touch via email to kate@brownscombe.co.uk with your preferred dates (available on our website) and we will see what is possible. There will be no administration fee for changing but the cost of your stay may change depending on the time of year.