Terms and Conditions, Privacy Policy, Accessibility and Safety notes

Brownscombe is not a manicured campsite with paved paths, it is set in farmland and in places the terrain is uneven and steep, so please make sure that all of your party are aware of this and wear suitable footwear.

Wellies or crocs are easiest for children, as they can be kicked off on the deck before entering the tent.

Bookings and Payments

If a booking is made eight weeks or more before the holiday is due to start, a deposit of one third of the rent is payable.

If a booking is made less than eight weeks before the holiday is due to start, the full rent, plus any additional charges, must be paid at the time of booking. This can be done by electronic transfer or card payment over the phone. We are happy to reserve the holiday for 2 days whilst awaiting a bank transfer but we reserve the right to sell this holiday without further notice after this period. The balance is payable 8 weeks before your holiday and a reminder will be sent.

Contract

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email.

We request that family only bookings occur in school holidays (including all of July and August) in the Safari Tents and that if your party includes older teens that you discuss it with the office before booking, as we have a very strict noise policy after 10pm, to allow the younger children to get a great nights sleep. We reserve the right to refuse a booking in these circumstances.

We allocate some midweek dates to couples only and some weekends to families only and may have to refuse an adult only booking on these grounds.

Your booking will specify how many adults and children are booked into the accommodation. Each tent has a maximum of 4 adults and 6 people in total including all children and up to two dogs (with the exception of Dart). The cabin has a 2 adults and 2 children limit plus one dog and the Tabernacle is 2 adults only with no infants or dogs. If you arrive with more people than the specified number for the accommodation, we reserve the right to cancel the booking without a refund. You can add people to your booking beforehand, if it doesn’t take you over the maximum for each accommodation.

Cancellations and Refunds

We realise that sometimes plans change and if you have to cancel your holiday please let us know as soon as possible and we will try to work with you to find the best solution.

In all cases we will endeavour to re-let your accommodation. If we are successful then we will refund all monies paid to us less an administration fee of £50 to cover re-advertising costs. If the holiday date is less than 8 weeks away then we may need to lower the price to attract a last minute stay, in which case we will discuss this with you beforehand, as your refund will be less.

If your holiday is more than 8 weeks in the future, then we will also offer you an alternative date even if we are unsuccessful at re-filling your existing date, this may be subject to a difference in price.

We will retain the deposit paid if we are unable to re-let the accommodation and we can’t find a suitable alternative date. It is with regret that we will be unable to refund any monies paid if the holiday is within 8 weeks and we are unable to re-let it. We recommend that you have appropriate holiday insurance to cover this eventuality.

Covid19 – Special cancellation terms

If we enter another period of lockdown that Brownscombe is forced to close we will;

  • Offer to move your booking to a date that is convenient and will adjust the price if  you have moved to a higher or lower tariff or if you extend or reduce your stay
  • If there is not a mutually agreeable date available, we will refund your booking less any credit card charges but will not charge a cancellation or Admin fee
  • We cannot be held liable for other elements of your travel such as cancelled flights and we strongly recommend that you take out insurance to cover that eventuality

In the event of you needing to cancel your holiday due to either a local lock down, if you have to self isolate or have caught Covid then we will advertise your holiday on Social media. If we are able to sell it, then will pass the refund on to you or postpone your holiday to a time that you can take it. If we have had to discount the holiday due to it being very last minute, then we will refund the amount that we have received. Please note that we managed to re-book 42 late cancellations from July – October 2020 at full price, as the demand for Glamping has been so high, but past performance is not a guarantee that we can do it in the future! In the event that we cannot re-book your holiday then we regret that if it is within 8 weeks, then no refund will be made and we strongly advise that you take out insurance to cover this eventuality.

Due to Covid we are not accepting Group bookings where multiple households are involved, unless they are family groups. We reserve the right to refuse or cancel bookings where we believe that this may be the case, to ensure the safety of other guests.

Whole site bookings

We host whole site bookings outside of school holidays in the Spring and Autumn. Due to the fact that they are usually booked at least a year in advance, we are unable to refill them at short notice, so have the following terms and conditions. A holding deposit of 10% should be paid to reserve the date then the additional 25% is payable after one month. This amount is fully refundable less a £50 admin fee up until October 1st on the year prior to the booking. After that date the deposit is not refundable, so we highly recommend that you take out insurance. The balance for accommodation is payable 8 weeks beforehand. After the balance is paid no refund can be given for a cancellation of the whole event and we advise that you make this clear to all parties attending. Before arrival £100 security deposit, the food and invoice for any extras needs to be paid. The £100 deposit will be repaid within 24 hours of departure if the Safari Tents, Pizza barn and Lodge are left in a tidy state with all bottles and rubbish taken to the recycling area and the correct inventory is in each Tent with no breakages (other than normal wear and tear) – if you have ordered Food hampers then we will clear all the plates and glasses and set up each evening for you. It is a condition of a group booking with us that all the party adhere to our noise policy and use the sound proof Lodge to party in and are quiet in the Glampingfield at night. For safety reasons the hot tubs must not be used after your party have moved to the barn to eat and drink in the evening.

Overseas Bookings

Overseas guests may pay by international electronic transfer. Any charges from payments from overseas will be passed on to the guest.

Noise – being considerate neighbours to each other and to the wild life

We want all our guests to enjoy a peaceful relaxing stay with us. To keep the valley tranquil and so as not to disturb the wildlife or guests, we do not allow any music or radios outside the tents as noise is amplified as it travels up the valley. As there may well be young children sleeping, we also ask you to be conscious of how much noise your party are making around the camp fires at night. Likewise if parents of young children can try to let the adults sleep in in the morning, without unleashing the children to the great outdoors until after 8am it would be appreciated!

After 10.00pm the only sound that should be generally audible in the field is hooting owls and the snuffling of the badgers and a low murmuring of our guests enjoying the sunset and some tranquil star gazing. We only accept group bookings if all four tents are taken and regret that we no longer accept hen weekends. We request that groups use the Lodge for communal dining, as the walls are extra thick and noise absorbing. If you want karaoke at 1am around the campfire, this is not the site for you!

In exceptional circumstances we reserve the right to ask your party to leave if there is repeated noise after having received two warnings and as you will have breached the terms of your contract with us, no refunds will be forthcoming.

We regret that we no longer allow day visitors to our site, as it can be a disruption for our other guests.

Logs, sticks and campfire wood

We provide sufficient split logs and sticks for normal usage of the wood burning stove which has been seasoned for at least a year – so please don’t burn it on the campfire! The hot tubs will have additional wood supplies, sufficient to keep the hot tub toasty.

Please feel free to collect fallen twigs from the hedgerow for your camp fire and use our kindling to toast marshmallows, if you would like to use our seasoned logs for the campfire, then wood is £5 a wheelbarrow load.

The BBQ works best with charcoal and that can also be purchased for £6.50 a bag in the larder or from nearby garages and supermarkets.

General Safety/ Responsibility for children

Each tent, Cabin and Tabernacle has a smoke detector, carbon monoxide detector and a fire extinguisher. There are two exits at the front and back of the tents and in the middle of the Tabernacle. All properties are non smoking and we ask that this includes the decked area around the Cabin, tent and Tabernacle. The stoves are very safe if used properly and in the tents and Cabin there is a fire guard. Instructions can be found in your Information pack and should be read before use.

There is a hose pipe outside outside each accommodation – please have it ready for action when using the BBQ or camp fire, just in case! No other fires should be lit on the property.

Children have the full run of the camping paddock and the gated play area. Please do not allow them to play near or in the far agricultural barns, as they contain corn silos, drying pits and agricultural machinery, which could potentially be dangerous. We have fenced the areas off and have signs to deter entry, however a very determined, unsupervised child may still find a way in. My three sisters and I grew up here unscathed but our Mother used to read us terrifying cautionary tales from the Farmers Weekly to ensure we stayed out of danger!

Please do not allow children to play above the tents, within the willow enclosure. The willow screen separates them from the drop down the side of the tent, which would give them a nasty shock as well as potentially causing injury.

Children are very welcome to help with letting the animals out, feeding them and collecting eggs in the morning and evening and will be asked to wash their hands afterwards, please could you enforce it!

Please do not allow children to climb the trees in the kids play area unless you are closely supervising, as a fall from a great height could cause a very serious injury.

Hot Tubs at Brownscombe

If you have booked a hot tub then you will need to read through all the information on the BrownscombeApp regarding their safe operation and will have to adhere to the safety rules that are clearly affixed next to the hot tub. Failure to do so could result in an additional cleaning fee of £25. Most guests use the hot tubs responsibly but in exceptional circumstances we reserve the right to close a hot tub if we believe the guidelines are not being followed or guest behaviour could cause damage to themselves or the hot tub or there is excessive noise at night.  We will not refund the hot tub rental price in these circumstances.

Dogs at Brownscombe

We love our labradorMolly and diva pug Margot and are very happy to allow up to 2 dogs to stay in the designated tents and one in the Cabin as long as they stay off the furniture and out of the bedrooms. The decked area in front of your tent has a dog/toddler gate, to keep them enclosed and they should be on a lead when out of the tent. Dog bins are provided at the car park and in the orchard and the hose pipe under the deck is for muddy paws.

We have enclosed the Orchard at the entrance to Brownscombewhere you are very welcome to let your dug run off the lead. Please pick up after your dog and be aware that the pigs may be a temptation to chase in the next paddock, but they will chase your dog back!

Please don’t leave the dogs alone in the tents, as it can be very stressful for them and could cause damage which you would be liable for.

Breakages/Damage

Please leave the accommodation tidy and let us know if anything gets broken, so we can replace it for our next guest. We will only charge for replacement in exceptional circumstances, as we expect a degree of wear and tear. If damage is directly attributable to the guest, then we reserve the right to request payment up to £150 from the guest.

We take every care to ensure that you have a safe and enjoyable holiday, but cannot be held liable for any accidents or consequential loss or damage to the guest’s possessions on the property or land.

Accessibility

Yealm Safari Tent has been built on flat ground to improve accessibility to our site. For full details please click on the link (https://www.accessibilityguides.org/content/brownscombe-luxury-glamping] or call our office to discuss your specific requirements.

Privacy Policy

At Brownscombewe are committed to safeguarding and preserving the privacy of our guests.

What information do we collect?

Booking information used to process your booking which you provide us by filling in our forms on our website. When you contact us by email to enquire or request information. We also collect statistical data from running and maintaining our website such as visits and page views.

What do we do with your information?

We use the information that you provide us when you book, to provide our services to you. In addition to this we may use your email address to provide information to you that you have requested, relating to our products or services and may at times contact you about additional services that we offer but you will be able to unsubscribe at any time. If you have previously booked a holiday with us we may at times contact you about similar holidays, that you may be interested in.

Storage of Data

We use a cloud based booking system run by a third party and do not hold any hard copies of your data at our premises. The database is password protected and the password is only known by the business owner, Kate Tregoning. We do not hold or store any information regarding your bank accounts or credit cards.

Disclosure of information

We will never pass your information on or disclose it to third parties other than in the event that we sell any or all of our business to the buyer, or where we are legally required by law to disclose your personal information.

Accessing your Information

You have the right to access any information the we hold relating to you (Data Protection Act 1998) and we reserve the right to charge £10 as an administration fee.

Please contact us at info@brownscombe.co.uk for more info