Advice to our guests

Coronavirus (Covid 19) FAQs

As you may have read from our previous post, we have now taken the difficult decision to close Brownscombe for April, as we believe it is the right thing to do for our guests, our team and the wider community here in Devon.

We know that you’re likely to have questions about your stay or any future bookings that you’re considering. While the situation is changing all the time, here are our recommendations based on what we currently know.

Can I still go on my holiday?

We have now contacted all of our March and April guests and are in the process of finding a solution for them.

If your holiday is in May or June then we will need to watch how the situation unfolds over the next 6 weeks. We will be ready to open again at the beginning of May but may decide to open with a reduced density, so that we can more effectively manage the risk.

I have a Balance Payment due for my May holiday – what should I do?

At the moment we would prefer that you didn’t pay it, so that we can see how the situation develops. If we get to May and we believe that we can safely offer you your holiday, we will contact you then to arrange payment.

I would like to make a booking for May or June 2020 – how do I do it?

We are not taking new bookings for May or June but we will be operating a manual waiting list, where it is possible to request a date and closer to the time , when we know it is safe, we will discuss the holiday with you.

If you would like to let us know of potential dates please email Kate@brownscombe.co.uk. There is no deposit to pay to be on the waiting list.

I am not insured – can I cancel my holiday or change the date of my trip?

Once we have helped the March / April bookings secure their new dates, we will have a clearer idea of future availability.

We have relaxed our terms in these extraordinary times, to cover the 12 weeks set out by the Government (up to and including 8th June 2020). If you are uninsured you can change the date of your booking without losing your deposit, even if it is within 8 weeks of your holiday. To do this please email kate@brownscombe.co.uk with your preferred dates  and we will contact you as soon as possible. We are happy to re-book for you anytime up to the end of June 2021. There will be no administration fee for changing but the cost of your stay may change depending on the time of year.

We hope that this answers some of the new questions raised but it is such a dynamic situation that I strongly advise you to follow us on Instagram or Facebook to get immediate updates…plus their will be pictures of all our animals to cheer us up. If you need any more information please email Kate@brownscombe.co.uk and wishing you all the best in these difficult times.