Close up of a luxury glamping picnic table laid with pretty pink floral crockery and flowers.

Advice to our guests – updated 11.5.21

Coronavirus (Covid 19) FAQs

We temporarily closed Brownscombe in March and intend to re-open again as soon as the Government notifies us that it is safe to do so.

We know that you’re likely to have questions about your stay or any future bookings that you’re considering. While the situation is changing all the time, here are our recommendations based on what we currently know from the latest Government announcements.

1.Can I still go on my holiday?

We have now contacted all of our March, April and May guests to make alternative arrangements.

If you are due to travel in June we will be in contact shortly.

At this stage we are hoping that bookings from 4th July onwards will be able to go ahead as planned but if you would prefer to postpone please see point 4. below.

2. I have a Balance Payment due for my June / July holiday – what should I do?

At the moment we would prefer that you didn’t pay it, so that we can see how the situation develops. When we are sure that we are able to re-open in time for your holiday and that we are able to provide you a safe environment to relax in, then we will contact you to arrange payment.

3. Can I still make a booking for 2020 or next year – how do I do it?

Please email or call the office on 01803 872532 to discuss your requirements and we will do our best to help you. We are trying to prioritise 2021 dates for any guests that have had to postpone their holiday, so won’t be opening next years calendar until we have some certainty from the Government over who this will affect. We are taking bookings for July 4th – 31st August 2020 by calling the office to reserve them – we are fully booked in August but as we may have cancellations at short notice we are operating a waiting list.  You can still book on line for 1st September 2020 onwards.

4. I am not insured – can I change the date of my trip?

We have relaxed our terms in these extraordinary times, to cover the whole of 2020. If you are uninsured and you or a member of your party contract Covid or you simply don’t want to travel due to uncertainty, then you can change the date of your booking without losing your deposit, even if it is within 8 weeks of your holiday. Obviously the more notice we have the better and you may move your date up until the one year anniversary of your booking. To do this please email with your preferred dates  and we will contact you as soon as possible. There will be no administration fee for changing but the cost of your stay may change depending on the time of year but not if it is a like for like date. Once you have changed your date our standard terms and conditions apply, so it is a one-off Covid offer!

5. What are you doing about cleaning the accommodation and ensuring social distancing?

We are working closely with Visit England, PASC (The Professional Association of Self Caterers) and Canopy and Stars (part of the Sawdays Group) to ensure that the most stringent cleaning measures are put in place – this may affect check in times which we will confirm in a later update. We are working on Self check in procedures and have adapted our site to help with social distancing, including resurfacing the lanes up to the Cabin and Tabernacle to provide private parking spaces, which will in turn create more room to distance in the main car park. We have also installed two hand sanitising stations and are reviewing our management of public spaces. We will make all the detailed information available by the end of May.

We hope that this answers some of the new questions raised but it is such a dynamic situation that I strongly advise you to follow us on Instagram or Facebook to get immediate updates…plus their will be pictures of all our animals to cheer us up. If you need any more information please email and wishing you all the best in these difficult times.