Terms and Conditions, Privacy Policy and safety notes

Brownscombe is not a manicured campsite with paved paths, it is set in farmland and in places the terrain is uneven and steep, so please make sure that all of your party are aware of this and wear suitable footwear.

Wellies or crocs are easiest for children, as they can be kicked off on the deck before entering the tent.

Bookings and Payments

If a booking is made eight weeks or more before the holiday is due to start, a deposit of one third of the rent is payable.

If a booking is made less than eight weeks before the holiday is due to start, the full rent, plus any additional charges, must be paid at the time of booking. This can be done by electronic transfer or card payment over the phone. We are happy to reserve the holiday for 2 days whilst awaiting a bank transfer but we reserve the right to sell this holiday without further notice after this period. The balance is payable 8 weeks before your holiday and a reminder will be sent.

Contract

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by post or email.

Cancellations and Refunds

We realise that sometimes plans change and where possible we will help you to move your holiday to a more convenient date. In the event of a cancellation a charge is payable depending on the number of days before the holiday start date that written notification is received.

The cancellation charge is a percentage of the the rental cost of the holiday

0 – 13 days notice 100%
14 – 27 days notice 75%
28 – 55 days notice 60%
56 days or more the Deposit

We recommend that you take holiday insurance to cover any potential loss. In the unlikely event of the accommodation not being available due to fire, flood or other unforeseen circumstances, Brownscombe cannot accept liability or responsibility for any loss but the full cost of the holiday will be refunded.

Overseas Bookings

Overseas guests may pay by international electronic transfer. Any charges from payments from overseas will be passed on to the guest.

Group Bookings

Where two plus tents are reserved a damage deposit of £100 will be taken per tent to cover any additional cleaning costs or breakages. This will be returned in full, provided there is no damage or excess cleaning required.

Hen parties are required to take all 4 Safari tents and we regret we can not accommodate stag parties.

Noise – being considerate neighbours to each other and to the wild life

We want all our guests to enjoy a peaceful relaxing stay with us. To keep the valley tranquil and so as not to disturb the wildlife or guests, we do not allow any music or radios outside the tents or Tabernacle as noise is amplified as it travels up the valley. As there may well be young children sleeping, we also ask you to be conscious of how much noise your party are making around the camp fires at night. Likewise if parents of young children can try to let the adults sleep in in the morning, without unleashing the children to the great outdoors until after 7.30am/8am it would be appreciated!

After 10.30pm the only sound that should be generally audible in the field is hooting owls and the snuffling of the badgers and a low murmuring of our guests enjoying the sunset and some tranquil star gazing. We are happy to accept all male or all female parties if they take all three tents but request that they use the Lodge for communal dining, as the walls are extra thick and noise absorbing. If you want karaoke at 1am around the campfire, this is not the site for you!

In exceptional circumstances we reserve the right to ask your party to leave if there is repeated noise after having received two warnings and as you will have breached the terms of your contract with us, no refunds will be forthcoming.

Logs, sticks and campfire wood

We provide sufficient split logs and sticks for normal usage of the wood burning stove which has been seasoned for at least a year – so please don’t burn it on the campfire! The hot tubs will have additional wood supplies, sufficient to keep the hot tub toasty.

Please feel free to collect fallen twigs from the hedgerow for your camp fire and use our kindling to toast marshmallows, if you would like to use our seasoned logs, then wood is £5 a wheelbarrow load.

The BBQ works best with charcoal and that can also be purchased for £6 a bag in the larder or from nearby garages and supermarkets.

General Safety/ Responsibility for children and dogs

Each tent, Cabin and Tabernacle has a smoke detector, carbon monoxide detector and a fire extinguisher. There are two exits at the front and back of the tents and in the middle of the Tabernacle. All properties are non smoking and we ask that this includes the decked area around the Cabin, tent and Tabernacle. The stoves are very safe if used properly and in the tents there is a fire guard. Instructions can be found in your Information pack and should be read before use.

There is a hose pipe outside outside each accommodation – please have it ready for action when using the BBQ or camp fire, just in case! No other fires should be lit on the property.

Children have the full run of the camping paddock and the gated den area. Please do not allow them to play near or in the far agricultural barns, as they contain corn silos, drying pits and agricultural machinery, which could potentially be dangerous. We have fenced the areas off and have signs to deter entry, however a very determined, unsupervised child may still find a way in. My three sisters and I grew up here unscathed but our Mother used to read us terrifying cautionary tales from the Farmers Weekly to ensure we stayed out of danger!

Please do not allow children to play above the tents, within the willow enclosure. The willow screen separates them from the drop down the side of the tent, which would give them a nasty shock as well as potentially causing injury.

Children are very welcome to help with letting the animals out, feeding them and collecting eggs in the morning and evening and will be asked to wash their hands afterwards, please could you enforce it!

Dogs – we love our labrador Molly and are very happy to allow dogs to stay in the two designated tents and Cabin as long as they stay off the furniture and out of the bedrooms. The decked area in front of your tent has a dog/toddler gate, to keep them enclosed and they should be on a lead when out of the tent. Dog bins are provided and the hose pipe under the deck is for muddy paws.

Please don’t leave the dogs alone in the tents during the day, as it can be very stressful for them and could cause damage. When the sheep and lambs are in the field, please be extra vigilant, as even a dachshund has been known to kill a pregnant ewe and that is definitely not the idyllic image of the countryside that we want the children to take home with them!

We take every care to ensure that you have a safe and enjoyable holiday, but cannot be held liable for any accidents or consequential loss or damage to the guest’s possessions on the property or land.

Breakages/Damage

Please leave the accommodation tidy and let us know if anything gets broken, so we can replace it for our next guest. We will only charge for replacement in exceptional circumstances, as we expect a degree of wear and tear. If damage is directly attributable to the guest, then we reserve the right to request payment up to £150 from the guest.

Privacy Policy

At Brownscombe we are committed to safeguarding and preserving the privacy of our guests.

What information do we collect?

Booking information used to process your booking which you provide us by filling in our forms on our website. When you contact us by email to enquire or request information. We also collect statistical data from running and maintaining our website such as visits and page views.

What do we do with your information?

We use the information that you provide us when you book, to provide our services to you. In addition to this we may use your email address to provide information to you that you have requested, relating to our products or services. If you opt in to receiving additional information, such as for special offers, then we may at times contact you but only if you have consented to receive it and you will be able to unsubscribe at any time. If you have previously booked a holiday with us we may at times contact you about similar holidays, that you may be interested in.

Storage of Data

We use a cloud based booking system run by a third party and do not hold any hard copies of your data at our premises. The database is password protected and the password is only known by the business owner, Kate Tregoning. We do not hold or store any information regarding your bank accounts or credit cards.

Disclosure of information

We will never pass your information on or disclose it to third parties other than in the circumstances listed below. In the event that we sell any or all of our business to the buyer, or where we are legally required by law to disclose your personal information.

Accessing your Information

You have the right to access any information the we hold relating to you (Data Protection Act 1998) and we reserve the right to charge £10 as an administration fee.

Please contact us at info@brownscombe.co.uk for more information